After a few we get our food and my wife just stares at her plate in disappointment and anger. She gets up and goes to talk to the cashier about it and she is told "Ill let HIM know." She comes back and sits down a bit irritated, to this point I haven't really noticed what the big deal is, until she pointed it out. The piece of Asada (Asada is a type of meat, for all my White Folks) is supposed to be big, and fresh, instead she got 3 pieces of old crusty looking meat. About a hand full of Beans with cheese on them and the same size portion of rice, and a mountain of Lettuce and Guacamole. My girl wasn't having it, not one bit so she needed me to take care of it. With hunger still there and a bit of a head ache I get up to talk to the cashier.
She looks at me and says "I will let HIM know," Him who?, who is this HIM she keeps mentioning? I ask for a manager, to what she said "I am the manager but don't worry the owner is here, Ill let HIM know (ahhh so that's who HIM is) and Ill come back." I was pleased with that expecting the owner to come back to talk to us and make us happy right? right?........
The young lady comes back to our table and informs us that the Owner (HIM) told her to tell us that these are the portions they are giving out now, the reason we had such big portions last time was because the old cook was giving out bigger portions, so In other words we got lucky last time. At this point I wasn't having it, I was angry so asked the young lady to have HIM come back and talk to us. About a minute passed and here HIM comes....... I was ready for a duel.
The following is a reenactment of what took place that fateful night at Taco Riendo (this whole conversation was in Spanish):
HIM: How can I help you? ME: My wife and I came here before and had the same platter and it was way bigger last time and the meat was fresh, this one isn't. HIM: Well the reason is because our old cook was giving out way too big of portions and she is no longer here, now I'm in the back making sure all is well portioned. ME: Well we just payed 10 dollars for this plate and I honestly do not think that this amount and quality of meat is worth that much money, she has more lettuce than anything man! HIM: Well if you go somewhere else they are charging you about 13 dollars for that same plate, plus I pay about 3 dollars and 90 cents per lbs for the meat, that's not good for me to do, to just give away huge portions of food. ME: Well I didn't go elsewhere, I came here and I need you to do something about this plate.
HIM: What would you like me to do?
ME: I need a new plate for my wife, more meat and rice and beans, less toppings.
HIM: Well if you want a new plate your going to have to pay for it. (Time out.... can you believe the nerve on this fool?! OK Continue)
ME: I'm not paying for another plate man, and I'm also not going to have my wife eat this crap, I need another plate of food for her.
HIM: And what am I supposed to do with this food?
ME: I don't care!
HIM: I can't do that, you need to pay for another plate then. ME: I'm not doing that! either that or I need my money back! (He looked at me with a long frustrated pause, he inhaled)
HIM: OK, give them their money back
He stormed to the back to continue riping people off with small portions of dry old meat. We didn't even touch our food, I was shaking from anger. We walk up to the cashier and got our cash back. Before I left I noticed everyone there was looking at us, I told the cashier "This is horrible customer service, we are not coming back. Tell HIM I said that." Taco Bell was where we ended up eating that night, and as my brother said: "A Cheaper and Better Meal" He was right.